Man on reception, spots my entrance. Each well-appointed, newly decorated room at the tranquil Best Western Beausejour features dataports, cable satellite TV, hairdryer and bathrobe. Great job by the team. Indeed, the staff are excellent, professional, with a positive dispositions. Worked very well for us. The hotel is quiet and well located with a large parking and a direct access to the railways station and the Grotto. Possibly the best hotel in Lourdes! My team members and managers are always available at the reception. Hotel is right across the street from the train station and the Sanctuary is only a 15 minute walk away. We want to inform you that we are starting a complete renovation and reorganization of our smallest rooms. Find cheap Best Western hotels in Lourdes with real guest reviews and ratings. We arrived fr Marseille past 2 in the afternoon fr the train station which is literally a short walking distance fr this hotel. We decided the next day to have breakfast in the train station, a much more enjoyable breakfast away from unpleasant, unhelpful rude staff. Our location is one of the things we are very proud of about our hotel. Lovely hotel in a good spot, it's been modernised but on the cheap. 10 to 15 minute walk to the Grotto. Spent three nights recently at this hotel. Good value for money and surprisingly a very cute hotel, exceeded expectations. No fridge in room. We were given 2 rooms for a family of 5. We hope to have the opportunity to welcome you again after our renovations. Reading how much you enjoyed our services is very rewarding for us! the hotel is located just in front of the river, and many restaurants and shops nearby. I would appreciate if you could contact me personally so that we can discuss this matter together. Ms Bire and I will be thrilled to know of the impact that they have had on your experience and your kind words will encourage us all to continue our efforts in upholding our high standards. Let's be honnest, these things happen and the trainee-waiter immediately burst into tears (it was the second time of the day, we learnt) Everybody at the table and even neighbouring tables comforted him. Everything was immaculately clean. Then at 9.50 am as we just put down our cutlery , the lady said your finished breakfast and a man came over and took our plates away in a flash, again we felt that we had to leave the breakfast room before we had a chance to swallow our last bite. We look forward to seeing you again. We are happy that all the facilities were to your satisfaction. this is our 13th year (my mom chandra blok and i nekki).it is now quite elegant with the lovely updgrades done to the rooms very cozy, quite charming, understated ,subtle elegance all thruout, very close to the bus and railway station, can walk to the sanctuary as well. It is pleasing to know that our location was ideal for you and that you found your rooms to be comfy and spacious. The rooms and beds were very comfortable. It's always nice to read such positive words and we hope we will have a pleasure to welcoming you and your family again in the future. We hope that the rest of the facilities were to your satisfaction. we will surely go back to OUR FRIENDS as we go to lourdes very frequently and will never change BEST WESTERN HOTEL RIVE DROIT PLUS, our gem of a place in WONDERFULL LOURDES, Very pleased with this hotel. Come and experience our hotel near the major tourist attractions. A little pricey for the area but was worth it considering the other options. A half liter of house wine was 5.50 euros.There was an option of another 5 meals for a further supplement which did not look interesting so we never tried. When we queried the the room, we were told that it was a superior room and that standard rooms were less nice. We will welcome you back with a great pleasure! It was the only hotel I found that had even a queen-sized bed (all others I tried only had doubles or twins). Warm regards, M. Martin, General Manager, Dear John H, Thank you very much for this spectacular and detailed review of your stay at Best Western Beauséjour Hotel. M. Martin, General Manager. Ms Bire and I will be thrilled to know of the impact that they have had on your experience and your kind words will encourage us all to continue our efforts in upholding our high standards. A central location - very handy for the station and the centre of town - parking was no problem. We were shown a so called "Premier Room" which was what we would of expected for a superior room. You felt like you were in a French hotel and we would return. Would stay again despite the room/shower size. We are very glad you spent an enjoyable moment in our Hotel & could appreciate our different services. Excitingly, the hotel offers a fabulous view of the Sanctuary and the Pyrenees mountains. Hotel-cmanager, M. Martin, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review Dear Paulette G, Thank you for such a positive review and the top rating. But, it was because our room was a bit warm. It is pleasing to know that our location was ideal for you and that you found your rooms to be comfy and spacious. The hotel's own restaurant makes fabulous meals at a reasonable price. nice place, good location, friendly staff, helpful too. Popular attractions Basilica of Our Lady of the Rosary and Basilica of the Immaculate Conception are located nearby. Hope your stay in Lourdes was otherwise enjoyable and hope to see you back someday soon… Best regards, Best Western Beausejour's team, Dear costumer, We're glad to know that you enjoyed your stay with us and we sincerely thank you for leaving your comments above and your future recommendations. I highly recommend it. The family appreciates the service at Best Western Beausejour very much. Stayed here for two nights in early December when Lourdes appeared dead, and lacking the usual crowds of pilgrims/tourists. Lourdes itself was of course extraordinary. Good shower,big towels,adequate bathroom,smaller room. The Best Western Beausejour is located in Lourdes, France surrounded by picturesque views of the Pyrenees Mountains. We rejoice to know that you valued our convenient location in the center of Lourdes, at few steps away from the train station. We are pleased to know that you had a wonderful dining experience. Easy walk to the grotto 10 minutes. The staff was extremely helpful and very caring about what you needed and wanted. Good parking and a lovely view towards the mountains. I spent about 3 weeks here at the Rive Droite. Free wifi that you just have to sign in for every 24 hours. Your comments give us an idea of future improvements we could do regarding our services such as the lift, which we're very sorry of hearing that you found it small. Thanks for pointing out the good quality of our breakfast and dinner; we are glad you enjoyed the food we served. This hotel is just five minutes walk to the Holy Grotto & is very close to local amenities, shops, bars & restaurants. The hotel is beautifully decorated and spotlessly clean. The rooms were way more than we expected. Your contributions are useful to make the necessary improvements. The hotel is really nice. Definitely much better than the Best Western that we had stayed at in the US. There is a dining area for guests to enjoy their meal. Kind Regards, Dear customer, Further to your review, we would like to thank you so much to share your opinion with us. We hope to welcome you back. Slept comfortably during our two night stay. The hotel is just in front of the Lourdes Train Station and a ten minute walk to the Grotto/City center.The room was nice; Clean Bathroom with very freshly cleaned towels and amenities.Bed was comfy. Pool access available from 10:00 AM to 8:00 PM. This has put a smile on my face for the rest of the day! These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners. Modern hotel, centrally located, only 31 rooms. We had breakfast there everyday and the food and service was great, well worth the cost. Your loyalty is greatly appreciated. It would have been best if we had breakfast with our stay. The walk to the sanctuary is nearly a mile (1.5km), but very scenic with awesome views of the Pyrenees. We had like about 4 dining options which we had to walk about 10-15mins to. Our room was small, and the double bed much smaller than we are used to. Best regards. Thank you for appreciating our bathroom facility, our internet facility and other facilities. Customer service was great. It's a pleasure to hear your wonderful comments about the cleanliness of our rooms, the kindness of our staff and about the delicious French food of our restaurant, ” Le Parc”, which is composed only with fresh and seasonal regional products. Thank you for commenting on our quality service. We are happy to know that you had a enjoyable stay. Please accept my sincere apologies. Highly recommend the onion soup, was extremely disappointed (along with a lot of locals) that it had sold out on the second night. Hotel is basic but only a 5 min walk from the domain and Grotto. Room was very clean and comfy. We thank you again for taking the time to leave your comments above and we sincerely look forward to welcome you again. Also it is across the street from the train station. Will recommend to friends. The staff was friendly and helpful (even though their ability to speak English was limited). It has a good size swimming pool and the location is perfect. Service was great due to the low season, breakfast was not so extensive but they got everything. After coming back to England, I realised that I had left my gold necklace in the safe. Best wishes, M. Martin, General Manager, Dear Guest, Thank you very much for your highly-rated review. We plan in 2019 to return and will certainly stay here and have at least a meal here. She did not say good morning, she was extremely rude and she reluctantly brought us to our table. We appreciate your mention of our high quality comfy beds, perfect for a good night's sleep! Anyway, temper rising. Mind you I suppose they're used to it in Lourdes ;-) The hotel advertises a spa - Its a couple of rooms on 1st floor with steam and jacuzzi plus outside terrace to see the stars if you want. Best Western Plus Hotel Le Rive Droite & Spa - Located 10 miles from Tarbes Lourdes Pyrenees airport, Best Western Plus Hotel Le Rive Droite & Spa offers airport transfer service, 24 hour front desk assistance and turndown service as well as bicycles and cars for rent. We are pleased to know that you had a great time in our hotel ideally set in a strategic position that brings transport options to our guests and must-see attractions closer. I loved that there is a small veranda with an amazing view. We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer. It had everything on our "must" list - friendly, clean, hospitable, safe and free easy access parking. Hotel-cmanager, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review Dear Lorraine, Thank you for your review of your recent stay at Best Western Beauséjour Lourdes, We are delighted that you had a positive experience at our three-star hotel. Pascal M, Propriétaire at BEST WESTERN Hotel Beausejour Lourdes, responded to this review Dear guest, Thank you to post your review about Best Western Beausejour Hotel on Tripadvisor. Friendly staff. Very clean. The hotel staff were very kind and helpful when it was reported and posted the necklace safely back to me. Our room had french doors that opened onto a small balcony, not really big enough to sit on but fresh air was lovely. Breakfast was not included (12 Euro per person). Turned up without having a reservation and was delighted to be offered a lovely room with two balconies overlooking the river. It’s just a mile from Grotto of Massabielle where the Virgin Mary is believed to have made an appearance. We are glad that our prime location, just 10 minutes on foot from The Sanctuary Crypt was convenient for you. Nevertheless, we are glad that you appreciated our spacious balcony. Pascal M, Propriétaire at BEST WESTERN Hotel BeauSejour Lourdes, responded to this review Dear Sir, We are pleased to receive your opinion & happy to know you enjoyed your stay in our Hotel. I feel he ignores me and continues to help and console some lost soul for the next ten minutes. Kind Regards, Pascal Martin. The instruction for using safe deposit box were incorrectly listed, which resulted in an unforgettable unfortunate personal experience, which we can only blame ourselves for. We would be pleased to propose one of your choice. The decor everywhere is very good. The Best Western Plus Hotel LeRive Droite was a pleasant surprise. We are pleased to know that you had a great time in our hotel ideally set in a strategic position that brings transport options to our guests and must-see attractions closer. The facilities were excellent and the staff very helpful. Staff were very friendly & helpful - we booked a taxi back to Tarbes airport through the hotel. Myself and my husband and grandma brought my mum and dad (their first time in Lourdes). Please accept my apologies for this incident and I agree that the person that was responsible should have proposed to clean your clothes and offer you at least a drink or a dish. We had a suite with double bed, sofa bed and space for a cot. The car park beside the hotel is free. So a bit boring if you are staying for a week or longer. I was glad that I had slippers from another hotel. Small, but very tasteful room with a big terrace, absolutely gorgeous food in the restaurant - perfect!! Breakfast is ok, a little expensive for continental at Euros12 and the evening meal was nice but again a little expensive and I would have preferred something a little simpler after a long day out and about. We keep working everyday with a professionnal staff to keep a high service quality. Very clean and comfortable. Our personal attention is really one of the things that we try to maintain in our hotel and it's a boost for us every time we receive positive reviews such as this. For the time being, a public charging station is situated only a few meters away. Water leaked from the tub doors when taking a shower. I think 2 people in the room would be dis-satisfied with its size The hotel had a good lounge, restaurant, gardens, sun terrace and a swimming pool. The room was very pleasant though and cleaned well every day. Book the Best Western Plus Hotel Le Rive Droite & SPA - Stay at this 4-star business-friendly hotel in Lourdes. My opinion as a traveller. We look forward to welcoming you back. M. Martin, General Manager, Dear Guest, Thank you for this positive feedback. The hotel is very nice and very clean. It's also great to know that our hotel met your expectations and that you were satisfied by our value for money. There are empty of restaurants between the hotel and grooto. We are pleased to know that you had a wonderful dining experience and that all the facilities were to your satisfaction. They now have two brand-new suites which are spacious and elegant, that makes the stay even more enjoyable. It also has a restaurant on location which serves delicious French food! At first he denied the existence of this offer so I asked him to please bring me the flier. Book Best Western Plus Hotel Le Rive Droite & SPA, Lourdes on Tripadvisor: See 136 traveller reviews, 132 candid photos, and great deals for Best Western Plus Hotel Le Rive Droite & SPA, ranked #15 of 188 hotels in Lourdes and rated 4.5 of 5 at Tripadvisor. Our location is one of the things we are very proud of about our hotel. The women in the lift was reassuring one morning after the behaviour of a member of staff. It's a pretty good location for able-bodied folks like me and members of my family. I especially enjoyed the impomptu course by one helpful member of staff on egg hardnesses. Very clean. Professional, courteous and helpful staff. It was a very nice hotel.. it looks newly renovated so the hotel and the room are very clean, the breakfast was nice too. Hotel-cmanager, M. Martin, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review Dear Karen, Thank you for taking the time to share your valuable review. Free parking. However the food this year was far better, I had 4 delicious evening meals, I particularly enjoyed the delicious vegetables...cooked to perfection. Hotel-cmanager, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review Dear Guest, Thanks for sharing the experience of your enjoyable stay with us. Dear Client, We work every day for clients confort & pleasure. Then the manager said this was a 6-week old price, left in our room by mistake, and indicated that he couldn't honour it. very clean, modern, highly educated family staff, very good breakfast, lovely view from balcony mountains, river and castle. The room is tiny, tiny but very clean. Would highly recommend, but keep this in mind...hotel is in the upper part of the city and the holy sites are in the lower part. Indeed, we intend to renovate completely and reorganise some of our rooms. I did not hear any family member complain about the cleanliness of our rooms. You can also see the 24 photos Hotel Best Western Beausejour Nevertheless, we are glad that you appreciated our spacious balcony. Most accommodations in Lourdes, France are locally owned. We're glad you enjoyed your stay with us. This is the hotel were we love to stay when we are in Lourdes. We are pleased that you had a great stay. It's a pleasure to hear your wonderful comments about the cleanliness of our rooms, the kindness of our staff and about the delicious French food of our restaurant, ” Le Parc”, which is composed only with fresh and seasonal regional products. The restaurant was divine. Woken up one night around midnight by couple talking inconsiderately in corridor but otherwise found the place quiet. Doubtful, Hotel-cmanager, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review Dear Jane, Thanks for this review relative to your experience with Best Western Beauséjour Lourdes hotel. Not a big hotel came with good facilities and amenities. Overlooking the river and very close to the shrine. Further to your claim, we checked the room that you stayed from 17th to 18th June 2016, and the air conditioning is normaly working. Be sure to understand directions for their private parking. We are so delighted to know that you passed a good time in Best Western Beausejour hotel and that you find found our service excellent. We are however sorry to hear of the experience which you had at breakfast and will surely be addressing this with the appropriate team in order to improve the quality of service at our hotel. Our room was on the first floor and we found it a tad small but quite serviceable. As we had to catch an early train, lucky there was a coffee shop (good priced too) adjacent to the station. 7,965 reviews. We are pleased to know that you were happy about the location of our hotel which is in front of the railway station and 10 minutes from Sanctuary of Lourdes. We are delighted that you enjoyed it and look forward to welcoming you soon. We booked two rooms one double room and the other a triple. The bedroom had double doors as well. We were very satisfied with the location of this Best Western Hotel. Hotel-cmanager, M. Martin, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review Dear John H, Thank you very much for this spectacular and detailed review of your stay at Best Western Beauséjour Hotel. Best Western Hotel Beausejour is 10 minutes walk from The Sanctuary of Our Lady of Lourdes, the attraction that brought us to Lourdes, France. Thanks to the staff of the restaurant and hotel for making our visit that much better. Our bikes were safely stored and we were given the space to assemble them. Breakfast was pricey at 12 euros for just continental but it was convenient. The hotel is spotlessly clean, the housekeeping staff are fantastic, the rooms are well appointed with all you might need, hairdryer, safe, shampoo etc and the beds are super comfortable. Please accept my sincere apologies. The team and I are so happy we could make your stay so great. Kind regards, M. Martin, General Manager. I have stayed at other comparable hotels with an in-room Nespresso or Keurig machine and whenever I asked for an extra capsule or 2, I was never refused! Upon arrival at breakfast at 9.20 am the staff lady greeted my wife and I with a hard look at her watch as if to indicate we were late for breakfast but breakfast was until 10am so we arrived in plenty of time! Your compliment towards the team is appreciated. The rooms are small by US standard. We are sorry for this incovenience but in that case you should better call the reception during your stay, to inform us about your problem, to be able to resolv it. Check-in was smooth, efficient and pleasant. Then the receptionist gave us a horrible room, after we complained he gave us a better room. Would definitely stay here again when we come back to Lourdes. The room was spacious with a comfortable bed. Since I was last here the hotel has been refurbished and the upgraded bathrooms are superb! I have no doubt that this will be my first choice of hotel the next time I'm back in Lourdes. Having being to Lourdes many times in the past on pilgrimage with my family run parish trips its been a few years since we were in Lourdes. Best price guaranteed and exclusive deals. Breakfast choices were adequate. Hotel-cmanager, M. Martin, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review Dear Guest, Thanks for this review relative to your experience with Best Western Beauséjour Lourdes hotel. It delights us to hear that you appreciated our location in the heart of the lively centre of Lourdes, a few steps from the holy sanctuaries and the train station. Best wishes, M. Martin, General Manager. Food at the hotel was reasonably-priced and very delicious. Le Best Western Plus Rive Droite & Spa est un hôtel 4 étoiles idéalement situé en plein cœur de Lourdes, le long du Gave de Pau, à une centaine de mètres des Sanctuaires et à proximité des Grands Sites Hauts-Pyrénéens. Highly recommend. We are glad that you had a pleasant stay with us and that the room met your expectations. It has a nice restaurants and the food was great. The hotel is visible from the train station. Staff came over with tea for me and asked if I needed assistance. However, we are sorry that there was an issue with the shower in your room, our team are always on hand to assist with issues such as these.We take note of your remarks about the breakfast price, we also offer an express breakfast for €7. The location of the hotel is strategic when travelling via train. We appreciate your compliment to the staff and thank you for letting us know about your varied experience. A lovely hotel and I would stay again. Kind Regards. Evening meals were fairly good but only 5 options for the half board option which did not change at all. We hope to welcome you back. My team members and managers are always available at the reception. The kettle in the room and the mini fridge were a real bonus. The rooms overlook Pyrenees Mountains. Also, the rooms on the first and second floor have tall ceilings and a small balcony, request these as it does give the feeling of a little more space. As you mentioned, we are indeed located opposite the train station in the center of Lourdes and just a 10-minute walk from the Sanctuary Crypt. We are delighted to know that you enjoyed your stay in best Western Beausjeour Hotel. The sanctuary counts more than 60 miraculous cures registered by Lords. Pascal M, Assistante Commerciale at BEST WESTERN Hotel Beausejour Lourdes, responded to this review Thank you for taking the time to post such an outstanding review, we are so delighted that you hold us such regard. The location is directly in front of the train station and a short walk to the downtown area and a comfy 15-minute walk to the Sanctuary / Grotto. Hotel room was neat and clean. I hope to stay here again. We had reached Lourdes station in the early morning and needed to check in just for a few hours. Buffet continental breakfast only. We were very satisfied with our stay and highly recommend this hotel to the travellers. Stayed here for ten days and never had a problem. The satisfaction of our guests during their stay among us is very gratifying for our team; we are delighted to hear that your stay at Best Western Beauséjour Lourdes met your expectations. Yours sincerely, M. Martin, General manager, Dear Mary, Thanks for the point of view regarding your visit to Best Western Beauséjour Lourdes hotel. The hotel staff were friendly. The restaurant is excellent and you need go no further to find good dining at a reasonable price. This Lourdes hotel offers superior service in a breathtaking setting in the Hautes-Pyrenees region of France. Best wishes, M. Martin, General Manager. Thank you for appreciating our team and our location. We take good note of your remarks. Limited room service is also available. Staff very friendly and helpful. stayed here for one night last November when Lourdes was a lot more quiet its a 5 to 7 min walk to the Shrine the hotel has a great view of the river and mountains across well maintained and very conveniently Located. The lady staff was very loving and sweet to talk. Best regards. Kind regards, M. Martin, General manager. Restaurant down stairs we ate both night for dinner & had sensational French food. Once again, all my apologies. It is beautiful. We had trouble trying to work out how to use the bath & shower taps but this was a minimal issue. If you are driving it has convenient free parking. We appreciate your positive feedback about the hotel cleanliness and modernity. Another stay at this hotel that we love. With our thanks and looking forward to reading you Best regards The reception, Diane B, Palm Desert, California, United States, Rossies, Thornaby on Tees, United Kingdom, Thank you for your kind comments and for staying at our hotel. Excellent location. The rooms were very clean. Thank you for appreciating our team and our location. If you move about too much in the shower your body will turn the shower off (we're not overweight either). The staff works very hard. L'Hôtel Best Western Beauséjour à Lourdes, dans les Hautes-Pyrénées, est heureux de vous accueillir dans son hôtel situé en face de la gare, qui est un gros point de passage entre les différents sites touristiques pyrénéens comme Biarritz, Andorre, Toulouse, la Catalogne et bien sûr l'Espagne. We had breakfast at 12 euros. We were traveling from Barcelona with a lot of luggage and were Sceptical as to how do we manage to reach the hotel though it mentioned that the hotel as very was very near to the station. A few minutes from shops and restaurants. I wasn't asking for 5 or 10 Nescafe packets! Located in Lourdes, 2,300 feet from Basilica of Our Lady of the Rosary, Best Western Plus Hôtel Le Rive Droite & SPA features accommodations with a bar, private parking, a shared lounge and a garden. We hope to welcome you back on a future visit. Thank you for all your kind remarks. There is also a lovely jacuzzi and sauna room which you can hire for 40 euros an hour. It is always rewarding for our team to be commended by a guest and we are truly delighted to read that you received such a courteous and professional service. The rooms are so small it's astounding. It's also great to know that our hotel met your expectations and that you were satisfied by our value for money. Thank you for mentioning the great lengths our team went to in order to make your stay as comfortable as possible.